FAQs

Frequently Asked Questions

Our team is always on hand to help with any questions about our software – whether you’re already a customer, partner or thinking about it.

Feedback is an essential part of our development process and we welcome your input to help us to continue creating solutions that are a perfect fit for you.

If you can’t find an answer to your query below or would like to provide feedback, complete and submit the form and we’ll get back to you as soon as possible.
Q.

Will I be able to tailor the dashboard’s content?

A.
You’ll be able to update the charts and layouts without any technical training. You can update the content as often as required to keep it relevant to your needs.
Q.

Can the dashboard be made visible over the web?

A.
Yes! The dashboard is fully web-enabled and secure logins can be provided over the web. This allows you to share restricted content with third parties.
Q.

Can the dashboard connect to multiple data sources?

A.
Yes! The dashboard can combine data from multiple data sources, giving you a full view of all your company data
Q.

Can the dashboard use our corporate branding?

A.
Yes, the default colours can be changed via a style sheet to match your corporate branding and you can even display multiple logos driven by the user logon.
Q.

Can the dashboard update data?

A.
You can call a web service from the dashboard to update data in your source application.
Q.

Can I connect to other applications?

A.
Yes! You can drill through from the pi dashboard into other web-enabled applications, for example you can drill down to transactional data and then out to the source application.
Q.

Do I need a data warehouse?

A.
No. The pi dashboard connects directly to most SQL databases, these can be OLTP, data warehouses or a mixture of both. No data is moved as part of our dashboard and no data is stored locally on the client.
The user models their data dictionary in the dashboard which then uses this ‘data connection’ to connect to the underlying database(s). However, if the underlying OLTP database is especially complex, if you are consolidating data from multiple disparate systems or dealing with very large amounts of data (hundreds of millions of rows) then a Data Warehouse may be desirable.
Q.

Can I deploy the pi dashboard over the Internet as well as locally on our own internal network?

A.
Yes. This is one of the most popular ways to deploy the dashboard, enabling our clients to share data not only with remote workers but also with their partners, customers and suppliers. Charts can be dynamically filtered by user logon, so the user will only see data that refers to them, without the need to build separate charts for each user.
Q.

Can I connect the dashboard to stored/packaged procedures?

A.
Not directly. Users can create views that reference stored/packaged procedures and connect the dashboard to those views.
Q.

Can I connect the dashboard to existing data views?

A.
Yes! Our pi dashboard can connect to views and treats them in the same way as tables.
Q.

Will the dashboard work on my smartphone?

A.
Yes! The mobile dashboard will run on any device with a browser that supports SVG. On some older devices this might mean using a different (free) browser such as Opera; however, SVG is supported native on most current platforms. Please click on the following link for further information http://caniuse.com/svg
Q.

Is any data stored locally on the client?

A.
No. The dashboard connects to the server to retrieve data. Your data is never copied from the database to the device. The database is only accessed from the application tier of the dashboard server and is therefore kept securely and well away from the web tier.
Q.

Can I build dashboards against data held in the cloud?

A.
Yes, you can connect to SQL based ‘Cloud’ services such as Amazon RDS. We can seamlessly connect to ‘NoSQL’ databases such as Mongo, Amazon, Hadoop.

Can’t find your answer? Speak to us in person on: +44 (0)113 818 7040

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